SHIPPING
Free shipping applies on orders over $50 in Canada. For orders that don’t meet the free shipping minimum, we offer 2 courier options and local pick up.
*Free shipping threshold subject to change without notice.
Actual delivery times may vary and are not guaranteed. Delivery estimates are from the time of shipment to delivery, not including warehouse order processing time. Please allow up to 3 days for your order to be processed and shipped.
RETURNS
If you are unsatisfied with your product or there is an error with your order, please contact us at info@patera.ca
Coffee
We do not accept returns on coffee due to its perishable nature. However, we want you to be satisfied with your coffee selection. Please reach out to us within 30 days of your purchase and we will make it right.
Missing or damaged items
Contact us right away if your shipment is missing. We will investigate and determine the best course of action. For damaged items, let us know within 7 days and if possible, please share a photo of the damaged item and box.
Subscription updates
All requests for cancellation, change of address, or any other change from a regular order must be made within 24 hours of the subscription going through.
If you have any difficulty updating your subscription, or any other issue related to your subscription order, please contact us at info@patera.ca
TERMS AND CONDITIONS
All prices are in Canadian Dollars (CAD). Patera Group Inc. currently accepts Visa, Mastercard, and American Express credit cards for online purchases. Prices are subject to change without notice. The product price does not include shipping.
Sales tax is applied where required. Coffee is not subject to sales tax, will be charged on shipping fees.
After you submit your order, you will receive a confirmation that your order was received. Your order will be shipped no more than three business days after the payment has been approved.
Contacting Us
Questions about the Refund and Returns Policy should be sent to us at:
Patera Group Inc.
1040 Martin Grove Road Unit 19
Toronto Ontario M9W4W4
(416) 241-8700 or info@patera.ca
